What you get, what it costs, when you can cancel and get your money back, who owns the domain, and what we will not promise. Plain English.
Everything on this site is sold by Outstanding Group Ltd, trading as Outstanding Group. The company number and registered office are in the footer of every page.
Contact us at hello@outstanding-group.com.
Each product on the site says what is included and what it costs. The automated products — the Digital Health Check, the Google profile work, the domain and email setup and the done-for-you package — are fixed price, self-serve, and the price you see is the price you pay.
Consultancy is priced to the work and agreed in writing before it starts, with an agreed end point. We tell you the number before you commit, not after.
Payment is taken by Stripe. We never see your card number.
Fixed-price products are charged once. A mailbox is charged monthly or yearly until you cancel it.
Under the Consumer Contracts Regulations 2013 you have fourteen days from ordering to change your mind, without giving a reason.
There is one thing worth understanding, because it is where most people get caught out elsewhere. If you ask us to start inside those fourteen days — and most people do, because they want the work done — then:
applies.
We will tell you which of those you are in before we start, not after. If you would rather we waited the fourteen days before touching anything, say so and we will.
Domain names are the exception everyone has: once a domain is registered in your name it cannot be handed back, because it is yours and the registry has already taken the fee.
On the automated products, if the report does not run or the data comes back wrong, you get your money back — no argument.
To cancel, email hello@outstanding-group.com. One line is enough.
What we will do: what the product says, to the standard described, in the time stated on the page. Register your domain in your name. Hand over every login if you leave. Tell you when something has gone wrong before you find out yourself.
What we will not do is promise you a position in Google's results, a number of enquiries, or a level of sales. Google decides what ranks, and no supplier who tells you otherwise can back it up. What is in our control is that every signal Google reads about you is complete and correct, and that is what you are buying.
On consultancy, whatever we agree will happen, happens. We review it with you every three months against what was actually promised — not against a moving target. If we have missed, we fix it or we stop charging you for it.
The domain is registered in your name. The site files, the content and the Google profile are yours. If you leave, we hand over the login details rather than holding them hostage.
Give us accurate details, and get back to us when we need something. Most delays on a job like this are a missing answer rather than a missing developer.
Do not ask us to publish anything unlawful, anything you do not have the right to use, or anything that misleads your customers. We will refuse, and say why.
Tell us. We would rather sort the problem than argue about who owns it.
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. Beyond that, our liability for any one job is limited to what you paid us for it.
Nothing here affects your statutory rights as a consumer.
These terms are governed by the law of England and Wales, and its courts have jurisdiction.
If these terms change, the change is dated here and it applies to orders placed after that date — not retrospectively to work you have already bought.
